Winthrop Iron Works stands behind each and every one of our products. If for any reason you are not satisfied with your purchase then we would like to hear from you.  Please contact us with a detailed message expressing your concerns or call 509-996-3674.  We will gladly refund the purchase price of our product minus the shipping costs if returned within 60 days of ordering.  No questions asked!

Full purchase price will be refunded if it’s determined that the returned item(s) are associated with a product defect,  you simply changed your mind or if the order was incorrect due to an internal mistake by Winthropiron.com.

How will I be refunded for my returned item(s)?
Winthropiron.com will credit you for the total purchase price of the product minus shipping costs, upon receipt of the product.  If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund.  Otherwise your refund will be awarded in the same manner as the item was purchased.

What if I accidentally provided Winthropiron.com with the wrong ship-to address?
If for some reason you provided winthropiron.com with the wrong shipping information upon checkout and the order is returned to our location then you are only responsible for shipping costs associated with re-sending the order to the correct address.

What if my item was shipped and the packaging appears to be damaged?
We advise every customer to inspect his or her orders immediately upon arrival.  If the package appears to be damaged you should contact us A.S.A.P.  To date we have never had a problem and it’s pretty hard to damage our house numbers, but in the event this happens please contact us right away and we will gladly resolve the issue.

Our contact shipping information:

Winthrop Iron Works
229 Riverside Ave.
Winthrop, WA  98862
509-996-3674

Our contact mailing information:

Winthrop Iron Works
P.O. Box 3039
Winthrop, WA  98862
509-996-3674

~Shawn